Frequently Asked Questions
Please be advised: due to construction on the Duke Energy Center for the Performing Arts, our Box Office has temporarily relocated to the Kennedy Theatre Lobby. During this time we are only able to accept payments by credit card, debit card, or check. We are unfortunately NOT able to accept payment by cash during this time. Thank you for your patience and understanding during this brief period.
I am a season subscriber, but I am not sure what my account number is. How can I find this?
Check any previous ticket stub you have on hand. Your account number is printed on the ticket, and is labeled "Acct #."
If you do not have a ticket stub on hand, please call our box office at (919) 831-6941 x6944 or x6943 and we can provide your account number for you. You can also email email@example.com for assistance.
Please note: you can also log in to mangage your subscription online using your email address associated with the account if you do not have your account number handy.
I have forgotten my password to log into my account and manage my subscription online. What can I do?
Type in your account number or email address on the log in page, and then click on "Forgot Your Password." This will then allow you to set up a temporary password so that you will be able to access your account.
I am a season subscriber, and am not able to attend my scheduled performance. May I exchange my tickets?
Season subscribers may exchange tickets to another day and time, but if there is a difference in price then you will have to pay to upgrade the tickets. There are four easy ways to exchange your tickets:
1. Come by the North Carolina Theatre Box Office during box office hours and exchange them in person.
2. Mail the tickets to: North Carolina Theatre, One East South Street, Raleigh, NC 27601, along with your name, daytime phone number, and desired performance and time.
3. Write void on your tickets and fax a copy to 919-831-6951 with your name, daytime phone number, and desired performance and time.
4. Write void on your tickets and take a photo or scan and e-mail them to firstname.lastname@example.org with your name, daytime phone number, and desired performance and time in the e-mail.
Where is the theatre located?
North Carolina Theatre performances are in the Duke Energy Center for the Performing Arts building in downtown Raleigh:
Two East South Street Raleigh, NC 27601
How do I get to the theatre?
From Durham and Chapel Hill:
Take 1-40 East to exit 298-B (S. Saunders St. North). Stay in the right lane all the way to South Street. Turn right onto South Street. The Progress Energy Center for the Performing Arts building will be up two blocks on the right.
From Rocky Mount and Greenville:
Take 64 West into Raleigh. Hwy 64 becomes New Bern Avenue and then turns into Edenton Street. You will see the State Capitol Building. After passing the Capitol Building, turn left onto Salisbury Street. Stay on Salisbury Street. Once it intersects with South Street, you will see The Progress Energy Center for the Performing Arts building on the left.
From Goldsboro and Kinston:
Take 70 West into Raleigh. Follow South Wilmington Street into Downtown Raleigh. The Progress Energy Center for the Performing Arts building will be on the left, across the street from Shaw University.
From Wilmington/Duplin County/Johnston County:
Take I-40 west to Raleigh. Take exit 298-B (S. Saunders St. North). Stay in the right lane all the way to South Street. Turn right onto South Street. The Progress Energy Center for the Performing Arts building will be up two blocks on the right.
Take US-1 North to Raleigh. Take exit 1A (I-40 East). Take exit 298-B (S. Saunders St. North). Stay in the right lane all the way to South Street. Turn right onto South Street. The Progress Energy Center for the Performing Arts building will be up two blocks on the right.
From Wake Forest/Louisburg/Franklin County:
Take US-1/Capital Blvd. South to Raleigh. Turn Left on South Street. The Progress Energy Center for the Performing Arts building will be up three blocks on the right.
Where do I park?
In addition to street parking, there are several available pay parking areas near Raleigh Memorial. There are two lots between Raleigh Memorial and the Civic Center, the parking deck with entrances on both Lenoir and South Streets near Salisbury Street, as well as other lots near Cabarrus and Wilmington Streets and the parking lot of the Raleigh Chamber of Commerce further down Salisbury Street.
Are my tickets refundable?
North Carolina Theatre has a no refund policy.
What if I lose my tickets?
Lost tickets will be re-printed at no extra charge.
What time should I arrive at the theatre?
The lobby doors and will call window open one hour prior to show time.The theatre doors open 30 minutes prior to show time.
How can I guarantee that my tickets are valid?
Tickets can only be guaranteed if they are purchased through the North Carolina Theatre Box Office, the Duke Energy Center for the Performing Arts Box Office or via Ticketmaster. We cannot guarantee tickets purchased through any other third party site.
Seats May Be Limited.
But memories of your experience will last a lifetime.
Related Pages2015 Shows Seating Charts Directions Accessibility Manage Your North Carolina Theatre Season Tickets!
Box Office Ticket Sales:
NCT Office: 919.831.6941
Photo Credit: Curtis Brown Photography Actors/Actresses: Everett Quinton as Stepmother and Jessica Rush as Cinderella in Cinderella